Frequently Asked Questions

5. Help! I forgot my Hub (TLAoID) password!
Note that this lost password function only works if you have 3 or more security questions set up. (See also: How do I set up my Hub (TLAoID) security questions?)

1. Enter your username and email address at (Note: Please be sure to use the e-mail address that was supplied to you, if you are a student, or the contact e-mail address you supplied to the school, if you are a parent).

2. Answer both random questions correctly.

3. Enter a new password of your choice in both boxes (password must be 8 characters long, and contain at least one capital and one number).

4. Click Update Password.

 Last updated Thu, Apr 14 2016 3:45pm

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